Refund policy

At Rocknwool Blankets, we want you to love every piece — and we stand behind our products with pride. That’s why every order is protected by our 30-Day Money-Back Guarantee for eligible purchases. Our goal is to ensure you’re completely satisfied with your blanket, from the moment it arrives to every use or display that follows.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of your purchase date so we can assist you. To begin a claim, reach us at contact@rocknwoolblankets.com and include:

Your full name and order number

Clear photos of the item and packaging

A brief description of the issue

Our customer care team will respond within a few business days with guidance on the next steps. Depending on the situation, refund options may be available for eligible items.

Condition Requirements

To qualify for a return or refund, the product must be unused, in its original packaging, and in the same condition in which it was received. Please include your order confirmation or proof of purchase when contacting us — this helps us verify your order quickly and provide faster assistance.

Important Notice About Sale Items

Items on sale, promotion, or clearance are considered final sale and are non-refundable, including in cases of damage or defect.

Refund Processing

For eligible, non-sale items, approved refunds will be issued back to your original payment method within 10 business days of approval. Please allow additional time for your bank or payment provider to finalize the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@rocknwoolblankets.com for an update — we’re always happy to help.

Incorrect Product Selections

Please note that refunds or product exchanges will not be offered in cases where the customer selects the wrong product, size, design, or variant. All product details are clearly stated on our website, and we encourage customers to review their selections carefully before placing an order. We appreciate your understanding as this helps ensure fair and consistent service for all customers.

Our Promise

At Rocknwool Blankets, our mission is to deliver quality products that feel meaningful and worth keeping. We appreciate your trust and value your understanding in following our policies. Our customer support team is always here to make your experience smooth and straightforward.

For any return, refund, or product-related questions, please contact us directly at contact@rocknwoolblankets.com — we’ll do our best to make it right.